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How do I define a scan as ‘emergency’ or ‘unplanned’?

All scans REQUESTED outside of the normal working hours of 9am to 5pm Monday-Friday are counted as unplanned. All scans where the RICHER tool (a communication tool developed by RESPOND) had to be used in the request also count as unplanned.

All scans REQUESTED outside of the normal working hours of 9am to 5pm Monday-Friday are counted as unplanned. All scans where the RICHER tool (a communication tool developed by RESPOND) had to be used in the request also count as unplanned. 

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